Customer Area
Contact Details for Business Customers
There are a number of ways to contact Crime Prevention Services depending on the nature of your enquiry,
please click on the appropriate link.
We want to give our customers the best service we can and it’s only by listening to them can we find out how well we are doing or where we can improve.
If something goes wrong when dealing with us, be it a billing error or a fault not resolved, please tell us on 0845 23 098 23.
We always appreciate customer feedback. If you would like to say something nice
about our service please fill in our customer compliment form below:
If you are an existing customer and you would like to upgrade any of your systems we would be happy to visit your property and give you a free site survey, with no-obligation. Please call our sales team now on
0845 23 098 23
Or, alternatively please contact us using our online enquiry form.
If you are an existing customer and you would like us to carry out a routine inspection of your systems. Please call our sales team now on
0845 23 098 23
Or, alternatively please contact us using our online enquiry form.
If you are an existing customer and you would like to report a fault with your system.
Please call our technical support team now on
0845 23 098 23
Or, alternatively please contact us using our online enquiry form.
Due to security and validation reasons we cannot change key holder details online. Please call our customer services team now on
0845 23 098 23
Or, alternatively please contact us using our online enquiry form.
If you need us to reset your system remotely please call our customer services
team now on
0845 23 098 23
Or, alternatively please contact us using our online enquiry form.
If you have a billing issue please call our accounts department on
0845 23 098 23
Or, alternatively please contact us using our online enquiry form.
Why not make life easier by paying your bills by Direct Debit and eliminate the need
to send cheques or make credit/debit card payments? Direct Debit is the easiest
and most convenient way to pay regular bills and is fully protected by the Direct
Debit Guarantee.
If you do not already make payments to Crime Prevention Services by Direct Debit
but would like to start, please download and print our Direct Debit instruction form
following the instructions carefully. Click here to download the form.
Please return the completed form to:
Crime Prevention Services Limited
Direct Debit Administration
Security House
North Wales Expressway
Northop, Chester
Flintshire CH7 6HB
If you have any questions about setting up your Direct Debit, please contact the Direct
Debit administration department by calling
0845 23 098 23
This line is open Monday - Friday 8.30am – 5.00pm.
Alternatively, complete a Direct Debit enquiry form by clicking here
Recommend a friend or business associate and we’ll send you £10 worth of M&S
vouchers for you to spend as a token of our appreciation when they order a system.